IBM Support Assistant
July 8th, 2009
After getting the announcement for ISA 4.1 blue a few days ago I went ahead and installed it today. I seem to have missed the changes in 4.0 because I really happen to like the case manager feature. It has a lot of potential. In the past I was always annoyed when more and more debug tools were only available through ISA, but now I can see why. You get all the updates that are available through one interface without hunting for them separately and it’s really nice to have the gathered stuff in one place even if there is no opened PMR and given that customers can’t download files that were uploaded to ECuRep it will be even more useful. In addition you can easily share the collected files including all notes. So go ahead and try the latest IBM Support Assistant and I hope you’ll find it as useful as I am.